What to expect
A clear picture of how we care for your loved one.
No medical jargon. Just what we do, when we do it, and how to reach us.
If your loved one is in a nursing home long-term
- How often: A doctor or nurse practitioner sees them at least once a month — more often if their health changes.
- Communication: Expect a call from us when something significant changes. And you can call us any time.
- Decisions: If you have power of attorney, we follow it. If your family has wishes about hospice or comfort care, we listen first. We will never make a major decision without you.
- After hours: Call the same number. Our on-call doctor calls you back — day, night, weekends.
- Visiting today? Call us and we'll tell you when the doctor is next at the facility — you're welcome to be there.
If your loved one is in short-term rehab
- First visit: Within 2 to 3 days of arriving at the facility.
- Care plan meeting: Sometime in the first week — you're invited.
- Going home: We help plan the transition and make sure their family doctor gets a summary.
How we talk to you
We call. We email. We sit down for family meetings when the plan changes. If you have a question, you should be able to get a real person — usually within 20 minutes after hours.
Call us — (832) 981-6754 Email — DrJian@JourneyMedicalGroup.com