What to expect
A clear picture of how we care for your loved one.
No medical jargon. Just what we do, when we do it, and how to reach us.
If your loved one is in long-term care
- How often: A doctor or NP sees them at least once a month, more often if their health changes.
- Communication: Expect a call from us when something significant changes — and you can call us any time.
- Decisions: We respect Power of Attorney and family preferences. We will never make a major decision without you.
- After hours: Our line reaches a real on-call provider day, night, weekends.
If your loved one is in short-term rehab (post-acute)
- First visit: Within 48–72 hours of arriving at the facility.
- Care plan: A meeting in the first week — you're invited.
- Going home: We help plan the transition and make sure your PCP gets a summary.
How we communicate with you
We call. We email. We sit down for family meetings when the plan changes. If you have a question, you should be able to get a real person in a reasonable time.
Call us — (832) 981-6754 Email — DrJian@JourneyMedicalGroup.com