Family questions, answered.
Don't see your question? Call us. We'd rather answer than have you guess.
Who is my loved one's doctor?
Whoever is on the visit schedule for that facility — and you can ask the front desk for the name any time.
Will my loved one's existing family doctor still be involved?
When your mom or dad moves into a nursing home or rehab, the doctor who visits the facility becomes their main doctor for day-to-day care. Their old family doctor can still stay in the loop as a consultant for chronic conditions — just tell us, and we'll send notes after each visit.
What if we don't like the doctor — can we ask for a different one?
Yes. Tell us or the facility, and we'll match you with a different provider on our team. We'd rather have an honest match than a strained relationship.
How often does the doctor see them?
At least once a month for long-term patients. More often for short-term rehab — typically weekly.
How do I reach you with a question?
Call our main line during business hours. After hours, call the same number — our on-call doctor calls you back, usually within 20 minutes. A real person will answer.
What happens if my loved one gets sicker?
The nursing staff calls our on-call doctor right away. We assess and make the right call — often we can manage things at the facility instead of sending them to the ER.
Will Mom be over-medicated?
We review every prescription on every visit and stop the ones that aren't helping. Less unnecessary medication is one of the things we measure. If you have concerns about a specific medication, tell us — we want to know.
Can I meet the doctor in person?
Yes. Visiting today? Call us and we'll tell you when the doctor is next at the facility — you're welcome to be there. Or ask for a family conference any time.
Do you support hospice or comfort care?
Absolutely. We help families and patients make decisions about goals of care, hospice eligibility, and comfort-focused care.
How do I sign Power of Attorney or Healthcare Proxy?
The facility's social worker can guide you. Once it's signed, we keep a copy on file and respect your wishes.
Do I get a separate bill?
Usually no. We bill Medicare and most insurance plans directly. If there is a portion you owe, we explain it before billing.