Family questions, answered.
Don't see your question? Call us. We'd rather answer than have you guess.
Who is my loved one's doctor?
Whoever is on the visit schedule for that facility — and you can ask the front desk for the name any time.
Will my loved one's existing PCP still be involved?
When someone moves into a skilled nursing or LTC facility, the facility's attending provider becomes their day-to-day doctor for facility care. Your loved one's outside PCP can stay involved as a consultant for chronic conditions if you'd like — just tell us, and we'll keep them in the loop with notes after each visit.
What if we don't like the doctor — can we ask for a different one?
Yes. Tell us or the facility, and we'll match you with a different provider on our team. We'd rather have an honest match than a strained relationship.
How often does the doctor see them?
At least monthly for long-term residents, and more often for short-term rehab residents (typically weekly).
How do I reach you with a question?
Call our main line during business hours, or page the on-call provider after hours. A real person will answer.
What happens if my loved one gets sicker?
The nursing staff calls our on-call provider. We assess and make the right call — often we can manage at the facility instead of sending to the ER.
Can I meet the doctor in person?
Yes. Ask the facility to coordinate, or call us directly to set up a meeting or family conference.
Do you support hospice or comfort care?
Absolutely. We help families and residents make decisions about goals of care, hospice eligibility, and comfort-focused care.
How do I sign Power of Attorney or Healthcare Proxy?
The facility's social worker can guide you. Once it's signed, we keep a copy on file and respect your wishes.
Do I get a separate bill?
Usually no. We bill Medicare and most insurance plans directly. If there is a portion you owe, we explain it before billing.